Frequently Asked Questions
Everything you need to know to stay in stride.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Analysis Guide or visiting a local professional. Generally, neutral runners should look for cushioned shoes, while those who overpronate benefit from our stability or motion-control models.
What is your return policy for worn gear?
We offer a 30-day 'Run in Them' guarantee. If your shoes don't feel perfect after a few trial runs, you can return them for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping if you need your gear before your next big race.
Do you offer international shipping?
Yes, Keep On Running ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.